Privacy Policy

Not Just Another Dot Com Company Ltd trading as Ticketola.com (“We”, the “Website”) take the issue of our members’ privacy very seriously.This Privacy Policy (together with our terms and conditions of membership) explains the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

We are the data controller for the purposes of the Data Protection Act 1998.

The Information That We Collect And Process

Information that you provide by filling in forms on the Website including your full name, address, primary telephone number and email address.
 
If you contact us, we may keep a record of that correspondence.

Details of transactions that you carry out at the Website, including any information we require to enable you to buy or sell tickets.

Website usage information is also collected using cookies and IP addresses (see below under 'Cookies' and ‘IP Addresses’).

How We Use The Information

To facilitate the sale and delivery of tickets from sellers to buyers (Members of the Website).

To provide our services, eg, to send you service-related messages such as transaction confirmation emails and other messages concerning your relationship with us and other Members.

To help us communicate with you effectively should you contact us via the Website.

Disclosure Of Your Information

We will never sell, rent or otherwise share your name, email address or other personal information with any other business or for any marketing campaign, other than by Ticketola, without your permission.

As we continue to develop our business, we might sell or buy assets. In the event that We or our assets are purchased, your information will also be one of the transferred assets.

We may also share information about you with third parties that we engage to help us in certain areas, such as processing payments that are transacted at the Website. However, we will control and be responsible for the use of your information by these third parties.

We are required to give any information you provide to legal authorities if they have the proper authorisation such as a search warrant or court order.

Cookies

When you visit the Website, we may store information on the hard drive of your computer in the form of a cookie. Cookies allow us to tailor the Website to your preferences. Eg, a cookie might contain information about the web pages you have visited on the Website, which could allow us to customise your next visit to Ticketola. However, cookies do not allow us access to the rest of your computer and we do not use them to collect personal information about you.

Most Internet browsers enable you to delete cookies or to receive a warning before a cookie is stored on your hard drive. Please refer to your browser instructions or help screen to learn more about how to do this. However, should you decide to disable any cookies we place on your computer, you might not be able to use certain features of the Website.

Some of our business partners (advertisers, statistical analysis companies etc) use cookies on our Website that we have no access to or control over. This Privacy Policy covers the use of cookies by Ticketola only, and does not cover the use of cookies by any third party business partners.

IP Addresses

An IP address is a series of numbers designated for your computer by your internet service provider. Ticketola’s server creates log files of information such as the Internet Protocol (IP) address from your network, what pages were explored and the length of your visit. Relevant software is used to generate reports which help us to learn more about how we can improve your experience at the Website. We undertake that such information is not used to develop a personal profile of you.

Where Data Is Stored

The personal data that we collect from you is stored in a location in the United Kingdom. It may also be processed by staff located outside the UK who work for any of our business partners, eg, staff who are involved in processing your payment details. By submitting your personal data to us through the Website, you agree to this transfer, storing or processing. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

Your Password

Where you have chosen a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Risk And Liability

The transmission of information via the internet is not completely secure. Athough we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. However, once we have received your information, we will use procedures and security features to prevent unauthorised access.

Your Rights

You have the right to request a copy of the personal information that we hold about you. If you would like a copy of some or all of your personal information, please contact us at info@ticketola.com.

Changes To Your Personal Information

We want to make sure that your personal information is accurate and up to date. You can change your contact information when you log in to your Ticketola account and you can ask us to correct or remove information you think is inaccurate at any time by e-mailing us at info@ticketola.com.

Changes To Our Privacy Policy

We keep our Privacy Policy under regular review and will post any changes to it on this page. We encourage you to regularly review our Privacy Policy to make sure you are always aware of what information and data we collect and how we use it.

Questions

If you have any questions about this Privacy Policy then please contact us at info@ticketola.com.